PREFERRED
PRINTS
Retail service
Please
note that all professional services have
been relocated to another section of our website
These
are our standard prints, color-corrected to professional standards and
cropped to your request. If you have been accustomed to Fuji or Noritsu
digitally produced machine prints, you will see a distinct difference
in our enlargements. We accept files through our website, on CD, DVD,
memory stick or flashcard via mail or at our servicedesk in Stratford,
Connecticut.
When
sending files, you must also include a set of instructions. You must
specify the size, quantity and cropping for each image, the paper finish
and any special work you need to have done. We prefer a table of instructions
and you can create a .txt, .html or Excel file for this purpose.
Any
retouching or special effects you request are extra and will increase
the service time on your order. We will call or email you with the cost
of the service. Normal turnaround time is 2 or 3 days. Retouch orders
will add 1 to 3 days.
SPECIFICATIONS
- Files
must be standard jpeg's, in RGB or greyscale mode.If you are not
familiar with preparing your files for prints, we recommend submitting
the original camera jpeg's. If your files are not large enough to
make the largest size you need, we will email you with the details.
If you do prepare your own files, then please submit jpeg's cropped
to the dimensions you need at 300ppi. Make sure they have enough
resolution to print to the largest size you will need.
- Any
adjustments to your order must be made within 15 days after you
receive them. Remakes will be made at no charge if your order is
incorrect. We cannot issue credit for any work sent without written
instructions even though you may have given us verbal instructions.
As a matter of policy, we only issue credit vouchers for returned
orders. We do not offer cash refunds.
- We
accept payment by credit card or check. Checks must clear our bank
before shipment can be made. If paying by credit card, we will call
you for your card information before shipping.
- We
charge $3.95 for priority mail shipping. Overnight shipments via
express mail or Fedex are billed at full charge.
- Files
are deleted from our servers 60 days after printing. If you will
need reprints done at a later time, we can burn the files to a CD
and return them to you. There is a $6 charge for each CD.